| Q: |
Why can't I install the program? |
| A: |
Problem |
| - |
Your screen shows "Run time error '339' component MAPOCX.OCX'" or "one of its dependencies not correctly registered a file is missing or invalid." |
| - |
Complete installation and smartmap viewer menu is shown on the screen but doesn't have any map information and doesn't show "Load key" box. |
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| |
Solution |
| - |
Send the email to register@mappointasia.com and we will fix it for you. Also, you can download Registry.zip to install "mapocx.ocx" file. Please read the manual from "document.wri" after the installation. |
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| |
Problem |
| - |
The screen shows "The file 'Oleaut32.dll' is out of date. This program requires a newer version" |
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Solution |
| - |
For WindowNT please download Oleaut 32.zip then extract it to Path\Winnt\System32 |
| - |
For Window95/98 please download Oleaut 32.zip then extract it to Path\Windows\System
Note: Reboot the machine after the installation. |
|
| Q: |
Why doesn't "Load Key" work? |
| A: |
Problem |
| - |
User gives the wrong Private Code, causing 'load key' to be wrong. |
| - |
User enters the lowercase instead of uppercase. |
| - |
User enter the wrong load key. |
|
| |
Solution |
| - |
User must give the correct private code, enter load key with uppercase and every single letter that you enter as load key must be right. |
|
| Q: |
Why can't I use print function? |
| A: |
Problem |
| - |
User doesn't set the screen resolution to 1024x768.If the screen resolution is set to 1024x768, the print menu will show and user can use print function by clicking on that icon. |
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| |
Solution |
| - |
Set screen resolution to 1024x768 |
|
| Q: |
SmartMAP viewer hang while processing |
| A: |
Problem |
| - |
User uses too many functions while the machine processes other jobs. |
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| |
Solution |
| - |
User must wait until the machine finish processing the job before inputting another command. |
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