Your screen shows "Run
time error '339' component MAPOCX.OCX'"
or "one of its dependencies not correctly registered a file is missing or invalid."
-
Complete installation and smartmap viewer
menu is shown on the screen but doesn't
have any map information and doesn't show
"Load key" box.
Solution
-
Send the email to register@mappointasia.com and we will fix it for you. Also, you
can download Registry.zip to install "mapocx.ocx" file.
Please read the manual from "document.wri"
after the installation.
Problem
-
The screen shows "The
file 'Oleaut32.dll' is out of date. This
program requires a newer version"
Solution
-
For WindowNT please download Oleaut 32.zipthen extract it to Path\Winnt\System32
-
For Window95/98 please download Oleaut
32.zip then extract it to Path\Windows\System
Note: Reboot
the machine after the installation.
Q:
Why doesn't "Load
Key" work?
A:
Problem
-
User gives the wrong Private
Code, causing 'load key' to be wrong.
-
User enters the lowercase instead of uppercase.
-
User enter the wrong load key.
Solution
-
User must give the correct
private code, enter load key with uppercase
and every single letter that you enter as
load key must be right.
Q:
Why can't I use print
function?
A:
Problem
-
User doesn't set the screen
resolution to 1024x768.If the screen resolution
is set to 1024x768, the print menu will
show and user can use print function by
clicking on that icon.
Solution
-
Set screen resolution to
1024x768
Q:
SmartMAP viewer hang while
processing
A:
Problem
-
User uses too many functions
while the machine processes other jobs.
Solution
-
User must wait until the
machine finish processing the job before
inputting another command.